Frequently Asked Questions

Once you enroll, you receive lifetime access to all course materials, including future updates. You can learn at your own pace and return anytime.

Yes. After finishing all required modules and passing the final assessment, you can download a verifiable certificate of completion directly from your dashboard.

We offer a no-questions-asked 14-day refund if you’re not satisfied. If your purchase is older than 14 days, contact us and we’ll review options to make it right.

Absolutely. You can upgrade or downgrade your plan at any time. Prorated charges and credits apply automatically based on your usage period.

We provide flexible team plans with seat management, centralized billing, and SSO options for enterprise. Contact us to tailor a package to your needs.

All video content includes English subtitles and downloadable transcripts. Additional languages are gradually rolled out based on demand.

Yes. The platform is fully responsive and supports offline access for bookmarked lessons in modern mobile browsers.

You can download VAT-compliant invoices from your billing page. Add your company name, address, and tax ID, then re-issue the invoice with one click.

We accept major cards, Apple Pay, Google Pay, and bank transfers for enterprise. If you need a purchase order process, reach out to our billing team.

Yes. All course updates are included at no extra cost for existing students. You’ll receive notifications when new modules are added.

Use the “Ask a question” button or email us at [email protected]. Our average response time is under 24 hours on business days.

Individual licenses are for a single user. For multiple users, switch to a team plan with managed seats so each teammate has their own account.